Interactive Voice Response (IVR) means Voice Response System in Turkish. It is a system that enables communication between the user and the company using the system thanks to the voice recordings prepared in advance. When the IVR system is used, the user who makes a call by phone communicates with the content directed to them through the keys. For example, press 2 to connect to the customer representative is an argument of the IVR system. When the user presses the 2 key, they are transferred to the customer representative.

Today, thousands of companies use the IVR system. It is preferred both to direct the user to the right target and to ensure that the desired information is entered by the user over the phone. Of course, when a company is called with all these, the phone does not ring busy. So the workforce is used efficiently. The user and the company owner do not face time losses. With the development of technology, one of the most used integration of the IVR system is credit card collection.

How to Collect Credit Cards with IVR?

Nethasilat online collection systems are an advanced technology software infrastructure developed for credit card collection via internet. Netahsilat works fully integrated with IVR systems. Netahsilat systems allow you to sell products/services securely with credit cards to users connected to your IVR system. The user calls your company. Connects to your customer representative. When he/she selects the credit card payment option, he/she is asked to dial the card number, expiration date and CVV code respectively in the voice response system. When the information is keyed in correctly, the information is securely transmitted to the bank thanks to the 256-bit SSL encryption system. When the payment is made successfully, the successful message from the bank is seen by the customer representative and the payment is completed.

For more detailed information about Netahsilat IVR integration, please call 0 212 256 60 00. Or you can request a free demo and test the system live with e-collection experts.

Credit Card Collection via IVR

The main reason why credit card collection with IVR is preferred is to prevent situations that may pose a danger for the company. It is also to eliminate excessive labor and time losses. The reason why IVR integration with Netahsilat is preferred is the features, privileges and uninterrupted service it offers, as well as security measures. Now, if you wish, let's share with you a short excerpt from our interview with one of our customers who switched to the IVR system in writing.

Excerpts from the Interview with our Customer who switched to Credit Card Collection with IVR

Question: Before you started using Netahsilat IVR integration, how were you collecting your payments over the phone?

Authorized: Before using Netahsilat IVR integration, we were making credit card collections over the phone by mail order. In other words, when the user who wanted to make a reservation wanted to pay by credit card, we would receive credit card information from him. After receiving payment in this way, we would ask them to fill out the mail order form via e-mail and send it to us by signing it. There were many important problems we had. The first is that this process takes a lot of time. Secondly, the users could not send us the necessary documents. The third was that when we offered this payment method, our customers did not want to share their credit card information with us. and of course this method was completely insecure. In other words, we were losing customers, using an insecure system, and sometimes spending hours to make 1 transaction.

Question: How did you meet Netahsilat IVR integration?

Authorized: Through my research. I am the person who wants this system to be used. On the internet, I did research on the system that can be paid by credit card over the phone, can ivr also receive automatic payments by credit card and similar researches. I reached corporate company pages with a few blog posts. At this point, I would like to congratulate you, I came across your company directly or indirectly in every research I was looking for. After a few days, I already called you and got information about the system. After our negotiations and after trying the system, we decided to switch to this system with the management decision.

Question: What are your reasons for choosing Netahsilat system and IVR integration?

Authorized: I can say that these are the problems I have just described. But the management panel and the integration with the ERP program we use at the same time are the points we like the most. For example, the fact that the payment information automatically goes to the user, we can access our statements instantly and there are many similar features like these. To summarize, security, reducing the workforce, being technological and positive comments from our customers. In other words, winning them over.